Frequently Asked Questions (FAQ)

What happens if goods go missing?
If products have not arrived within 30 working days, replacement products will be sent. If these also go missing we will need to share the loss.

Do you accept returns?
Sorry we have a No returns policy.

What happens if products are damaged?
If products are damaged please take a photo and email it to us (within 30 days). If we can see and understand the problem, we will send you a replacement product(s) and/or return payment. Please note payment return or replacement product(s) sent will only happen once we have received the damaged product.

How do I best care for my textile products?
Fabricnation textiles are best cared for by hand washing in cold water with a mild detergent. Do not tumble dry or dry clean. Line dry and iron on reverse side of print. Textiles can be steam cleaned (but with no detergent.

Will fabrics fade?
Fabrics are screenprinted with pigment inks which may fade over time or in harsh sunlight.

Are fabrics suitable for upholstery?
Yes fabrics work really well for upholstery. To protect the fabrics and make cleaning easier you can ask your upholsterer to scotchguard the piece.

What is your minimum fabric order?
Our minimum order is 2 meters per print and colour way. If you would like less than 2m please email us your request. If we have the fabric you want in stock we can sell you less than 2 meters.

Where do you produce your textiles?
All products are made in Cape Town. Fabrics are printed at Imaterial printers, Maitland and products sewn up or upholstered small businesses in the BoKaap.

Where do you get your ideas for your prints from?
We have our eyes open and are constantly looking and finding inspiration from the world around us. Our design style changes as inspiration shifts.

What outlets stock Fabricnation products?
A selection of Fabricnation products can be found at Heartworks (Watershed, Biscuit Mill and Garden Center), Fabricate (Garden Center), Kalk Bay Modern (Kalk Bay), Recreate (Woodstock), Ark (Franschoek), Zandlazam (the Crags) and Frenchouse (Claremont).